Processing Time

Once your order is received, our warehouse team begins preparing it within one business day. Please noted that orders are processed on business days only (Monday–Friday, excluding public holidays, Golden Week, and the New Year holiday period).

Note: Delivery timeframes are estimates and may vary due to customs clearance procedures, peak shipping seasons, national holidays, or extreme weather conditions.

Estimated Delivery Time and Rate

REGIONS

ESTIMATED DELIVERY TIMES

SHIPPING COSTS

Thailand

1–5 business days

THB 25 under THB 1,499 (Bangkok); THB 50 under THB 1,499 (other provinces).

Singapore

1–5 business days

SGD 20 under SGD 100; free over SGD 100

Malaysia

4–7 business days

MYR 50 under MYR 300; free over MYR 300

Vietnam

7-10 Business Day

VND 350,000 under VND 2,000,000; free over VND 2,000,000

Japan

7–10 business days

JPY 2,000 under JPY 15,000; free over JPY 15,000

Taiwan

7 -10 business days

TWD 500 under TWD 2,500; free over TWD 2,500

United Arab Emirates

7–14 business days

AED 60 under AED 300; free over AED 300

United Stated

7–14 business days

USD 20 under USD 100; free over USD 100

Canada

7-12 business days

CAD 25 under CAD 150; free over CAD 150

United Kingdom

7-12 business days

GBP 15 under GBP 80; free over GBP 80

Australia

7-12 Business Day

AUD 25 under AUD 150; free over AUD 150
  • All orders are shipped DDP (Delivered Duty Paid)

Order Tracking

Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct tracking link. You can monitor your parcel’s progress through the carrier’s system once the label scans into transit. If you have not received an order or shipping confirmation email, please:

  1. Ensure the email address provided at checkout was correct.
  2. Check your spam, junk, or promotions folders.

If you still cannot locate your confirmation details, please reach out to us at [email protected] for assistance.

Payment Methods

We accept the following payment options for customers:

  • Credit & Debit Cards: Visa and Mastercard
  • Digital Wallets: Apple Pay

Delayed Deliveries

While we aim for timely delivery, international shipments may occasionally experience delays caused by airline schedules, severe weather, or Customs clearance processes. Yangoods will work with the carrier to assist in tracking down delayed shipments, but we are not responsible for delays beyond our reasonable control.

Lost, Missing or Undelivered Packages

If your tracking status shows “Delivered” but you have not received your package:

  1. Check around your entry door or with household members and building concierge desks.
  2. Check for a carrier delivery notice in your mailbox.

If you are unable to locate your order, please contact us at [email protected] or message our official customer support channel, and our team will work directly with the courier to investigate.