Enjoy free shipping above 50,000 kyats on all orders. During this unprecedented time, our delivery time may take longer than usual up to 3-7 working days.

While we do not accept orders by telephone or social media, our team is happy to guide you through your shopping experience over the phone. You are welcome to call us at 09258707327.

Unfortunately, placing an item in your virtual shopping bag does not reserve it. An item is only secured once the purchase is complete.

Unfortunately, online orders may not be collected in store at this time.

Once an order has been processed, a confirmation email and SMS message will be sent to you within a few minutes. This confirmation is called “my order status”. If you do not receive an email from us, please call us at 09258707327.

You can also check your order status and history by logging into your "Your Account" and then clicking "Your Orders".

We take the quality of our products very seriously and are happy to replace any damaged or defective item within 15 days of delivery. Simply call us at 09258707327 or email customersupport@yangoods.com with your order number and a detailed description of the problem.

After 15 days of delivery, we will not replace an item outright, but are happy to repair it.

  • After 15 days, if item arrived damaged/defective: We will repair an item for free and pay/reimburse shipping costs.
  • After 15 days, if item was damaged after deliver: We will repair an item for free, but customer is responsible for shipping costs.
  • After 60 days: A service fee, depending on the item and condition, will be charged, and customer is responsible for shipping costs.

If your order has not shipped yet, you can make changes or cancel it. Unfortunately, we cannot change or cancel an order once it has shipped.

It may take a few minutes after placing an order for the order summary email to arrive. If after ten minutes you do not receive a confirmation, check that it wasn’t sent to your “spam” or “promotions” folder. If you still have not received an email, please email customersupport@yangoods.com and customer service will help you from there.

Currently, we are only delivering in Yangon and state/region capitals, but we are working on expanding our shipping network. Stay tuned for updates!

We usually take one business day to process and ship your order. Delivery may take two to three business days.

Shipping fees depend on the items you ordered and your location. Your shipping fees will be automatically calculated and displayed before final order confirmation.

When your order is placed, you will receive a confirmation email and SMS. You can also track your parcel in Your Ordersunder the Insider Account section of our website.

To change your delivery/shipping details, please contact our customer service as soon as possible by calling 09258707327 or emailing customersupport@yangoods.com.

The “billing address” is the address that you provided to your bank when you applied for your credit or debit card, and the “shipping address” is the place you actually want your order to be delivered to. If you would like to pay with Cash on Delivery (COD), please choose the “same as shipping address” option when asked for your billing address.

If there is no one to receive your delivery at the provided address, the delivery person will return the parcel to their office where it will be held for a week until you can arrange another delivery time. Our delivery people will not leave it outside or hand it over to neighbors. If you do not reschedule delivery after one week, the item will be returned to the Yangoods head office.

Our courier partner will call you when your parcel is ready to be delivered. If there is no one to receive the delivery at the given shipping address, the delivery person will contact you and another delivery will be attempted on your next preferred working day. (Note: You are expected to choose a delivery day on which you or someone in your house will be available to receive it. We accept redelivery requests only for unforeseen circumstances.)

Yangoods currently only accepts the Cash-on-Delivery (COD) payment method in Myanmar Kyats (MMK) .

For details on exchanges and returns, you can check our Exchange and Return policy. If you have further questions, you can call us at 09258707327or email customersupport@yangoods.com.

It could be possible that the item is currently out of stock. If you have questions on those products, contact us at 09258707327 or customersupport@yangoods.com.

Check out the ‘Product Care’ section of our website for instructions on how to clean and care for our products. The details are also available on the inner label of your bag.

Yangoods Insider is our membership program that allows customers to make online purchases. It uses a point system, called Yangold, that gives Insiders access to exciting gifts and rewards. You can register for free both online and offline. Once you become an Insider, you will earn one Yangold for every 1,000 kyats spent on eligible products. Click here for more information on how to become an insider.

Your membership lasts as long as you keep shopping with Yangoods. However, your account and Yangold will be deleted if you have not made any new purchases within two years. Additionally, your Insider account will be deleted if you do not make any purchases within 60 days after you register.

There are three tiers of Insider membership: Insider, Emerald Insider and Mahura Insider. Your accumulated Yangold determines your tier. Check out the Yangoods Insider page for more information.

You can find a full list of rewards on our Insider Rewards page.

You can check your Yangold and list of redeemable rewards after logging in on our website. Then go to the home page and click “Insider Rewards”. We also email you your updated Yangold balance after every purchase. To redeem your reward, click on the item you want to redeem from Reward Items page. Then you will see a pop up with your coupon code. After copying the coupon code, continue to the next page. Finally, paste the coupon code into the “discount code” box before checkout.

If you fail to enter your coupon code, the value for your reward item will not be deducted from your Yangold balance. Instead, it will be purchased normally, and you will be charged the value in kyat. If you accidentally purchase an item you were trying to redeem as a reward, contact customer service and we will cancel the purchase and help you redeem your reward.

You can wait up to 30 days to use the coupon. After that, the coupon code will expire, and you will need to generate a new one.

Rewards cannot be refunded.

Once you generate a coupon code for a reward, your Yangold will be automatically deducted. At this point, we cannot restore your spent Yangold, so please be careful and only redeem the rewards you want.