While we do not accept orders by telephone or social media, our team is happy to guide you through your shopping experience over the phone. You are welcome to call us at 09258707327.
Unfortunately, placing an item in your virtual shopping bag does not reserve it. An item is only secured once the purchase is complete.
Unfortunately, online orders may not be collected in store at this time.
Once an order has been processed, a confirmation email and SMS message will be sent to you within a few minutes. This confirmation is called “my order status”. If you do not receive an email from us, please call us at 09258707327.
We take the quality of our products very seriously and are happy to replace any damaged or defective item within 15 days of delivery. Simply call us at 09258707327 or email firstname.lastname@example.org with your order number and a detailed description of the problem.
After 15 days of delivery, we will not replace an item outright, but are happy to repair it.
- After 15 days, if item arrived damaged/defective: We will repair an item for free and pay/reimburse shipping costs.
- After 15 days, if item was damaged after deliver: We will repair an item for free, but customer is responsible for shipping costs.
- After 60 days: A service fee, depending on the item and condition, will be charged, and customer is responsible for shipping costs.
If your order has not shipped yet, you can make changes or cancel it. Unfortunately, we cannot change or cancel an order once it has shipped.
It may take a few minutes after placing an order for the order summary email to arrive. If after ten minutes you do not receive a confirmation, check that it wasn’t sent to your “spam” or “promotions” folder. If you still have not received an email, please email email@example.com and customer service will help you from there.
Currently, we are only delivering in Yangon and state/region capitals, but we are working on expanding our shipping network. Stay tuned for updates!
We usually take one business day to process and ship your order. Delivery may take two to three business days.
Shipping fees depend on the items you ordered and your location. Your shipping fees will be automatically calculated and displayed before final order confirmation.
When your order is placed, you will receive a confirmation email and SMS. You can also track your parcel in Your Ordersunder the Insider Account section of our website.
To change your delivery/shipping details, please contact our customer service as soon as possible by calling 09258707327 or emailing firstname.lastname@example.org.
The “billing address” is the address that you provided to your bank when you applied for your credit or debit card, and the “shipping address” is the place you actually want your order to be delivered to. If you would like to pay with Cash on Delivery (COD), please choose the “same as shipping address” option when asked for your billing address.
7. If there is nobody home to accept my delivery, can I request that my parcel be left outside my residence or handed over to neighbors?
If there is no one to receive your delivery at the provided address, the delivery person will return the parcel to their office where it will be held for a week until you can arrange another delivery time. Our delivery people will not leave it outside or hand it over to neighbors. If you do not reschedule delivery after one week, the item will be returned to the Yangoods head office.
Our courier partner will call you when your parcel is ready to be delivered. If there is no one to receive the delivery at the given shipping address, the delivery person will contact you and another delivery will be attempted on your next preferred working day. (Note: You are expected to choose a delivery day on which you or someone in your house will be available to receive it. We accept redelivery requests only for unforeseen circumstances.)
Yangoods currently only accepts the Cash-on-Delivery (COD) payment method in Myanmar Kyats (MMK) .
For details on exchanges and returns, you can check our Exchange and Return policy. If you have further questions, you can call us at 09258707327or email email@example.com.
It could be possible that the item is currently out of stock. If you have questions on those products, contact us at 09258707327 or firstname.lastname@example.org.
Check out the ‘Product Care’ section of our website for instructions on how to clean and care for our products. The details are also available on the inner label of your bag.
Yangoods Insider is our membership program that allows customers to make online purchases. It uses a point system, called Yangold, that gives Insiders access to exciting gifts and rewards. You can register for free both online and offline. Once you become an Insider, you will earn one Yangold for every 1,000 kyats spent on eligible products. Click here for more information on how to become an insider.
Your membership lasts as long as you keep shopping with Yangoods. However, your account and Yangold will be deleted if you have not made any new purchases within two years. Additionally, your Insider account will be deleted if you do not make any purchases within 60 days after you register.
There are three tiers of Insider membership: Insider, Emerald Insider and Mahura Insider. Your accumulated Yangold determines your tier. Check out the Yangoods Insider page for more information.
You can find a full list of rewards on our Insider Rewards page.
You can check your Yangold and list of redeemable rewards after logging in on our website. Then go to the home page and click “Insider Rewards”. We also email you your updated Yangold balance after every purchase. To redeem your reward, click on the item you want to redeem from Reward Items page. Then you will see a pop up with your coupon code. After copying the coupon code, continue to the next page. Finally, paste the coupon code into the “discount code” box before checkout.
If you fail to enter your coupon code, the value for your reward item will not be deducted from your Yangold balance. Instead, it will be purchased normally, and you will be charged the value in kyat. If you accidentally purchase an item you were trying to redeem as a reward, contact customer service and we will cancel the purchase and help you redeem your reward.
You can wait up to 30 days to use the coupon. After that, the coupon code will expire, and you will need to generate a new one.
A coupon code can only be used for one reward.
Rewards cannot be refunded.
Once you generate a coupon code for a reward, your Yangold will be automatically deducted. At this point, we cannot restore your spent Yangold, so please be careful and only redeem the rewards you want.
Yes, you must make an account on our website to make purchases online. When you sign up, you will automatically become a Yangoods Insider and enjoy all of the benefits of the program. If you are already a Yangoods Insider, you must create an account on our website using the same email linked with your existing Insider membership. You will retain all of the Yangold and other benefits you have already earned.
Once your Insider account has been created, you can...
- Benefit from online Insider perks
- Claim Insider Rewards
- View your order history and current order status
- Save your shipping info for faster checkout
Please follow these instructions if you have forgotten your password
1) Open the Login/ Register Page and click "forgot your password".
2) Type the e-mail address for which you need a new password, and click Send. You will receive an e-mail to reset your password. If you do not get an e-mail, please check your Spam or Bulk Mail folders.
3) To open the Customer Account Password Reset e-mail and click the "Reset your password" button.
4) The system may reach you on the reset account password page. Enter the password which you want to change in the password box and the confirm password box. Please be aware that password and confirm password need to be the same. And click the "Reset Password" button.
5) After that, you may reach the Insider Account Page. That means you have restarted your new account's password successfully.
Unfortunately, your email address associated with your Insider account cannot be changed. You can have multiple accounts using different email addresses, but your Yangold will not be combined.
To update your phone number or contact address, log in to your Insider Account, go to 'Your Account' and you can edit and save your information.
Yes. Just click the unsubscribe button at the bottom of each newsletter email.