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Ecommerce Team Lead

JOB PURPOSE: The Ecommerce Team Leader provides support of customer sales and service on the web for company product and ensures customers receive prompt, courteous and consistent “world class” customer service. The team leader has the responsibility of leading production teams comprised of production workers and/or program participants with disabilities and/or other disadvantaging conditions. Leads in such a manner to ensure proper set up of work flows, quality requirements and delivery expectations of the customer occurs.

  • Will be responsible to manage delivery of product information audited by the team.
  • Will be responsible to quality check and audit the task of team members
  • Will be responsible to ensure the error rates are kept within margin defined by client so there are no major escalations from client's end.
  • Handle daily queries of team members and train them on new updates on guidelines which are sent from client.
  • Will be responsible to participate in designing the monthly roster of team members and handle leave requests
  • Will be responsible to prepare daily performance report of team members

Please send CV to this mail ( hsulei@yangoods.com )

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